Customer Help
Our customer service team is always here to help
Common purchase questions answered
Orders and Shipping
We ship anywhere in Canada using Canada Post, ensuring that every town, city, province, and territory has access to our premium native cigarettes.
Most orders arrive within 3-5 business days. Deliveries to remote areas, including the territories and coastal regions, may take slightly longer.
Shipping rates vary based on your order size and location. However, we offer free shipping on all orders over $250!
Yes! All orders over $250 qualify for free shipping across Canada.
Once your order ships, you’ll receive an email with your Canada Post tracking number. You can also track your order through your Native Smokes Online account by navigating to My Account > Orders and selecting your order.
We process and ship orders Monday to Friday (excluding holidays). Orders placed before 3 PM MST are shipped the same day for faster delivery.
No, we only ship within Canada.
Looking for fast, reliable delivery on wholesale native cigarettes? Order today from Native Smokes Online!
Payments FAQ
Payment Policies
We only accept Interac e-Transfers for secure and convenient transactions. Detailed payment instructions can be found on the Checkout page under “Email Transfer” instructions.
Use your online banking app or credit union to send an Interac e-Transfer. Follow the specific instructions provided on the Checkout page to ensure a smooth payment process.
Use for credit card
please go to checkout to process payment
Visa, Mastercard, American Express Accepted.
You will receive an email confirmation once we have accepted your payment and begun processing your order.
Once payment is accepted, you’ll receive an email confirming that your order is being processed. Payments made on weekends may take up to 72 hours to be accepted.
To modify an order, you’ll need to cancel the existing order and place a new one. Once payment has been accepted, changes cannot be made.
You can cancel an order by going to My Account > Orders and selecting the order you wish to cancel. If payment has already been received, cancellations are not possible.
No. All sales are final, and we do not accept returns.
Anyone of legal age in Canada can purchase from Native Smokes Online. We ship nationwide, making it easy to access premium wholesale smokes with fast, reliable delivery.
Looking for a hassle-free way to order wholesale native cigarettes? Shop now at Native Smokes Online!